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Tour Receptionist

Diamond Resorts International

This is a Contract position in Squamish-Lillooet, , BC posted September 8, 2017.

Job DescriptionJob Description Tour Receptionist Tour Receptionist graciously welcomes and checks-in the clients coming to a sales presentation. The Receptionist coordinates the sales line (rotor), properly assigns clients to sales agents and updates tour information. The Receptionist updates and keeps track of all tour results. The Receptionist is responsible for daily data entry of tours and updating & maintaining all tour reports in MS Excel. The Receptionist maintains and balances the good faith fund. Responsibilities: * Graciously welcome and check-in the clients coming to a sales presentation. * Obtain necessary information from client to ensure accurate segment assignment. * Correctly assign client to appropriate sales agent based on specific type/rotor. * Prepare for scheduled tour arrivals through the preparation of survey sheets; assure owner information has been prepared in advance. * Identify which clients provided a "good faith deposit" and process upon checking in for the tour. * Coordinate the sales line, properly assigning clients to sales agents and update tour information. * Update and keep track of all tour results and gifts provided. * Refund deposits. * Reconcile good faith money. * Prepare Client Booked vs. Showed reports for each tour wave in an accurate and timely manner. * Update tour information in Atlas specifically through check-in, agent assignment, tour credit. Etc. * Verify tour information in Atlas is correct through the process of running reports and verifying data. * Research and prepare tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report twice daily. * Provide superior customer service in accordance with the Company DRIven to Excellence standards. * Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects. * Operate general office machinery (i.e., computer, copy machine, fax machine, etc.). * Perform other duties as assigned Qualifications * Computer proficiency in Microsoft Word, Excel and Outlook. * Proficient in computer data entry. * High School diploma, GED or equivalent. * Previous administrative experience preferred. * Previous experience in the hospitality or timeshare industry preferred. * Working knowledge of hospitality or sales/marketing data systems preferred. Skills: * Must have an outgoing personality. * Able to converse with customers by telephone and in-person. * Show a genuine interest in providing customers with a memorable vacation experience. * Able to make decisions quickly and accurately. * Able to take direction from management and adjust to company’s needs. * Able to work with minimal supervision. * Basic typing skills. * Able to communicate effectively in English (read, write and speak). * Excellent customer service skills. * Excellent interpersonal and communication skills. * Time management; the ability to organize and manage multiple priorities. * Problem analysis and problem solving skills. * Initiative and adaptability. * Detail oriented Additional Information Apply Today!