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Confidential: Customer Care Service Reception – Bilingual ( French )

Confidential

This is a Contract position in Montreal, QC posted February 21, 2021.

GENERAL SUMMARY: The Customer Care Service Reception Bilingual ( French ) serves as the first point of contact with all visitors.

Handles all incoming calls and routes to the appropriate members of the organization, whether it is Sales, Service or Accounting.

Maintains records, schedules and other service reports as needed.

Direct vendors and mail to appropriate internal resources.

Supports service dept and backoffice with data collection and reports and requests.

The Customer Care Service Reception provides courteous customer service via phone, electronic communication and in person where required.

The Customer Care Reception inputs, updates and tracks all related Customer Care Service data and provides additional administrative duties as may be required, but not limited to.

ESSENTIAL FUNCTIONS:
· Receives visitors and routes phone calls, determines nature of business, and directs callers and visitors to appropriate parties and/or destination.

· Receives telephone calls and e-mails from customers and routes to appropriate parties.

· Collects and distributes mail accordingly.

· Set up and maintain customer accounts.

· Coordinates Service department with answering and logging calls and electronic communication requests with details into internal data base.

· Manage and follow up on all service requests from Customers and Sales Department.

· Manage and follow up on all Service work order entries, ensure accuracy and completeness for all service crew (internal and external).

· Work closely with Sales / Accounting department for better integration of costs, and invoicing.

· Track, Manage, Maintain and follow up on all related warranty items.

· Maintain history with all reports and documentation of machine installations.

· Manage Canadian Standard Association requests inspections.

· Complete and submit required service reports to head office.

· Contribute and Follows up with Customers regarding unpaid Service invoice.

· Create sales orders and quotes.

· May perform a variety of administrative clerical duties as required.

QUALIFICATIONS:
· Bilingual in English and French, preferred.

· Fully qualified candidate will possess post-secondary diploma.

· A minimum of two years demonstrated and related experience in a customer service environment.

· Knowledge of office management systems and procedures
· Working knowledge of office equipment, and procedures.

· Proficiency in MS Office
· Willingness to learn various system tools.

· Attention to detail and problem solving skills
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to multi-task
· The ability to work effectively with people in a diverse environment where change and flexibility is essential.

· Ability to work in a fast – paced environment.

· Ability to efficiently use verbal and written communication.

· Sound business judgement.

Benefits Include Medical, dental, disability, life insurance, group insurance, vision care, related business expenses.

Compensation Competitive compensation commensurate with experience.