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Medical Aesthetic Receptionist

Monarch MD Medical Aesthetics & Wellness Clinic

This is a Contract position in Langley, ia posted September 20, 2021.

About Monarch MD: Monarch MD Medical Aesthetics is looking for a fabulous new receptionist to join the team We are looking for a new addition to our growing team at Monarch MD, a luxury medical aesthetic clinic on the north shore.

Our medical director is an award winning board-certified Facial Plastic Surgeon, Dr.

Eli Akbari.

We strive to deliver an exceptional first-class experience to our patients.

All our team members work in a collaborative manner with the patient’s best interest at heart.

We are not here to push treatments on people but we want to help people feel the best they can in their own skin.

We are searching for someone who is passionate about delivering excellent customer service and has experience in the medical aesthetics industry.

Duties & Responsibilities: Reception duties (e.g.

scheduling appointments, managing client follow-ups via phone calls, processing payments, basic bookkeeping) Answering phone calls and patient inquiries about services Deliver exceptional patient care through all interactions with a focus on building lasting relationships and an elevated patient experience Coordinate and participate in education/training and clinic events
· Provide detailed pre and post-treatment education and instruction
· Create and plan content for social media platforms Create charts and treatment forms for new services Educate and provide solutions through product and service offerings that focus on meeting the patients’ goals Uphold the highest standard of cleanliness, safety and organization of treatment rooms and all work areas Treat the business like it is your own.

This means putting something away without being told, taking extreme ownership, and having a sense of pride in everything Your Background Friendly, professional, and organized with 2 years of experience in customer service Excellent customer service and telephone communication skills Detail oriented with good written and verbal communication Caring, reliable, dedicated, and self-motivated Adaptable and able to work in a fast paced environment Quick learner and able to work independently Innovative Problem Solver Experience with Social Media Marketing Experience with Clinic Management Systems – JaneApp Experience with Google Workspace Fluent in English, Farsi is an asset Our Client Mindset What sets us apart is our holistic approach and tailor made solution.

We’re interested in our client’s story; we don’t just see fine lines, we invest time in figuring the “why” behind why our clients have come to see us.

We want to get to know our clients and become partners in their health and wellness journey.

Our Doctor You will work with a young, energetic, and highly trained surgeon with a warm and calm bedside manner.


Akbari is open to suggestions, has open lines of communications, will invest in your growth and is always striving to improve your employment experience.

“You’re not working for me, you are working with me.

You are an integral part of the team.” Dr.

Eli Akbari MD, FRCSC