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New

Receptionist

Réseau Dignité

This is a Contract position in Gatineau, QC posted January 24, 2023.

POSITION SUMMARY

Receive client families and visitors at the front desk: greet, welcome, direct and announce their presence in a courteous and appropriate manner. Answer phones, sort and direct calls, in addition to general administrative support duties.
JOB RESPONSIBILITIES

  • Greets guests and visitors, offering assistance when entering the building

  • Notifies staff members when appointments arrive and escorts guests to appropriate room

  • Answers routine questions associated with services, products, location directions, etc.

  • Immediately notifies and involves management with customer service and security issues

  • Receives deceased belongings from family and follows chain of custody procedures

  • Answers, screens, and routes incoming calls to appropriate staff members

  • Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

  • Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

  • Receives incoming mail and packages

  • Maintains organized and current electronic and paper files and records, such as deeds and trust files

  • May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

  • High School Diploma or equivalent

Experience

  • Six months general office, receptionist, or administrative support experience preferred

  • Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

  • Working knowledge of MS Office Suite

  • Clear and professional speaking voice and tone

  • Professional interpersonal skills to handle sensitive and confidential situations

  • Position continually requires demonstrated poise, tact and diplomacy

  • Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Knowledge, Skills and Abilities

  • Working knowledge of MS Office Suite

  • Clear and professional speaking voice and tone

  • Professional interpersonal skills to handle sensitive and confidential situations

  • Position continually requires demonstrated poise, tact and diplomacy

  • Ability to work schedule including Saturday and or Sunday and beyond standard business hours