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Receptionist/Customer Service

Échafauds Plus

This is a Part-time position in North Battleford, SK posted November 26, 2021.

You are customer oriented and you have a great team spirit?

This job is for you Take calls in order to: Answer questions, inquiries, give information about products, services offered by the company and delivery times.

Take orders for the purchase and rental of fencing products and services.

Transfer all calls requiring a technical representative to either the internal representative or the appropriate voice mailbox.

Transfer calls to the appropriate person in the company.

Greet customers who come to our offices.

Answer their questions, take purchase and rental orders, provide information on products and services offered.

Process orders and customer needs in the computer system: Create account for new customers.

Create check-out, billing and return slips.

Transfer the necessary information to the delivery service: order preparation and map.

Make sure to take a deposit when necessary and process in the computer system.

Promote certain showroom products, highlighting certain specials, reminding customers of certain services that may be offered, etc.

As needed, conduct customer satisfaction follow-ups.

Occasionally, take customer complaints, handle them if possible or transfer them to the person in charge.

Open and distribute mail and see to the distribution of documents received by fax; Produce credit card statements on a daily basis.

Upon opening, take and redistribute messages from the general voice mailbox.

Other related duties.

College diploma and/or equivalent experience.

Fluent in English (oral and written).

Three years experience in a similar position.

Good learning skills.

Experience in construction, scaffolding and/or manufacturing (asset).

Knowledge of MS-Office software.

(Word, Excel, Outlook Customer service oriented.

Ability to handle multiple calls and multiple customers at the same time.

Interpersonal skills, versatile, team spirit, autonomy, good judgment, and sense of priorities.

Experience working in a rental center (important asset).