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Medical Receptionist

Thresholds Homes and Supports

This is a Part-time position in Kingston, ON posted June 15, 2021.

Thresholds Homes and Supports Inc.

is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and addiction issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County.


We also take time to recognize each other and have fun SUMMARY OF POSITION The Medical Receptionist will provide professional and timely support to the interdisciplinary Assertive Community Treatment Team (ACTT) and the Flexible Assertive Community Treatment Team (FACTT).

These teams are client centered, recovery oriented specialized mental health service delivery models which provide supports to individuals living in the community and who are experiencing serious and persistent mental illness and significant functional impairments.

Medical Receptionist will support the two Psychiatrists for assessment & follow-up appointments, Community Treatment Order processes and Consent and Capacity Board hearings.

This role is active in scheduling appointments, booking and following up on tests, transcribing, and ensuring completeness of consumer files.

As the first point of contact, the Medical Receptionist will greet visitors at front reception, and maintain general reception duties; processing mail, faxes, and inquiries including answering the main switchboard and directing all calls in a professional and efficient manner.

This role requires superior attention to detail, the ability to meet tight deadlines and juggle multiple priorities with organizational skills and a high level of discretion in handling confidential information.

The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks independently.

HOURS OF WORK This position is full-time, working thirty-five (35) hours per week.

This position works Monday to Friday, 8:30am to 4:30pm, with one (1) hour unpaid lunch each day.

ESSENTIAL QUALIFICATIONS Post-secondary diploma Medical Administration, Office/Business Administration, or related field; or comparable experience.

At least one (1) year experience in an administrative position or a medical office setting.

Experience in maintaining electronic files, transcribing clinical notes and meeting minutes, and managing appointments and correspondence.

Demonstrated experience in working with people living with mental health issues is an asset.

Excellent computer literacy (MS Word, PowerPoint, Excel, Outlook, Access, Medical Records System, and Client Database) and be able to type a minimum of 45 wpm; Proven skills in your verbal and written communication, high standards of ethics, judgment and confidentiality to handling sensitive, confidential information; Strong self-starter, able to effectively prioritize key tasks and deliverables with limited day-to-day direction, are a solution orientated thinker; Ability to resolve conflicting demands in a timely and productive manner; Flexibility in assisting in all administrative functions of the agency as required and willing to respond to changing demands to address agency needs; Demonstrated ability to work within the organization’s mission and values.

Applicants are required to complete and provide a current Police Vulnerable Sector Check.